Lets discuss the differences between Six Sigma and TQM in detail. Similarities and Differences in Implementation of Quality Frameworks in Manufacturing and Service Sector This article examines the similarities and differences in manufacturing and service industries with respect to the three theoretical frameworks being studied. One of the major differences that arises in implementation in the these sectors is that in manufacturing, the impact of defects in the products is lower than in the service sector where the impact of process defects is much more because of the inherent nature of the production processes and the transactional nature of the sector. The PDSA (Plan-Do-Study-Act) Technique for Quality Improvement This article explains what the PDSA or the Plan Do Study Act cycle means when organizations adopt this to enhance the quality of their products and services. The key themes in this article are that since the PDSA technique is an iterative and repeatable cycle, successive iterations can be carried out until the desired changes are implemented and the goals driving the quality improvement are met.
The quality management ideas are oriented to interior of the company. But when organization is a leader it has to create new directions of development, not follow the others. While developing new direction in quality philosophy the Japanese reach for Western methods and concepts and adapt them to their culture. Lean manufacturing, and later lean management and lean administration are the movements that draw from Total Quality Management. In fact, they are a copy of TQM, but in new packaging. Some authors even show history of lean management starting with 40s and not realizing other aforementioned concepts.
Total quality management (TQM) is a term that originated in the 1950s and is today used mainly in Japan. It is the equivalent of what other countries or organizations may call a company-wide quality management system, enterprise quality management system, or integrated quality management system, to name a few. The term 'total' means the entire organization—all teams, departments and functions—is involved in quality management. The 'system' refers to the managerial and technological methods to achieve quality requirements and business objectives throughout an entire organization. Although it may go by various names, Juran believes 'enterprise excellence' to be a more appropriate name for TQM. Juran's Enterprise Excellence Management System has long been expressed as a company-wide business excellence and/or enterprise quality system. It embodies organizational beliefs and habits set forth in policies and processes to develop a culture capable or designing and delivering products and services that will exceed customer, regulatory, business and societal needs.