It uses agents. They also offer a free hosted version for the helpdesk side. I found that pretty interesting from an MSP stand point. As indicated, I've tried the various solutions in the SW docs that deal with this problem, including the horsepower and memory considerations. We love SW around here, but the continuing deterioration in its performance obliges me to be prepared should we decide we have to make a change to some other product. My latest attempt at a solution is to set the server to auto-reboot each night after the nightly scan; that seems to help some. I believe I read somewhere that SW had hired someone especially to figure out the speed problems. Has anyone heard further about that? Hello, Craig. Your comment is a real show stopper for me. I have mentioned in past posts that we have in the vicinity of 500 devices, and no one ever suggested that was a problem, nor have I ever noticed such a limitation mentioned in SW "system requirements". Therefore I just want to make sure: I am exceeding SW device limits by a factor of 400%?
Join millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and more. Free Windows Android Android Tablet Web join millions of it professionals and download spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and more. spiceworks is the complete network monitoring & management, help desk, pc inventory, and software reporting solution to manage everything it in small and medium businesses. the following (but not limited to) features allow it pros to: * discover virtual server information* view and kill processes remotely* get more out of your help desk* purchase cdw equipment directly from your application* discover installed applications on your workstations* find out what cloud services are being used* implement a help desk ticketing system* track purchases inapp, request quotes from vendors
Nagios offers solutions for network analysis and monitoring, server monitoring, application monitoring and log monitoring. Nagios sports powerful visualization and reporting features, and covers IT asset management areas such as automated software deployment. Nagios extends beyond basic network inventory into bandwidth/performance management and also offers database monitoring for MySQL, PostgreSQL, SQL Server etc. Nagios does not, however, support any help desk functionality, and is more of a best-of-breed solution for network administrators tasked with managing complex networks than an end-to-end ITSM platform. Nagios does support ticket integration with third-party help desk software. Nagios is priced according to the number of nodes (hosts) that you plan to monitor. Basic plans start at 100 nodes. Like SolarWinds, Nagios is deployed on-premise.
It creates a comprehensive report on a machine's configuration, hardware and software. DeskPRO is a helpdesk software platform for service and support. Mindarray is a network monitoring software which includes BSM, SLA with real time monitoring & analytics. Pulseway is a mobile-first IT management software. OTRS ITSM provides many services needed for running a business. IT Asset Tool is a free software to inventor and monitor your network. SolarWinds Network Performance Monitor is an advanced network performance monitoring software. AppBeat is reliable website monitoring service that alerts you when there is a downtime or failure. It also measures performance and provides functional tests… Network Inventory Advisor is a network management, Hardware and Software Inventory Audit, License Audit software. NetCrunch is a Windows Server–based network monitoring tool that boasts high performance and impressive scalability even in a single-server deployment. InvGate Assets has a solid feature set when it comes to IT asset management, adequately covering both hardware and software.
I was looking at your other posts. Perhaps you could post back with the version/number of users/size of network/Email protocol (Exchange v IMAP), etc. But here is one related topic with suggestions: d19jordan57 wrote: If you can wait until 5. 0 launches before making the call, we are working on some performance improvements. If those do the trick then you won't have to go through the hassle of switching. I think Craig was referring to SysAid when he mentioned the 1 admin and 100 devices. We are running Spiceworks on a fairly old, not so impressive server monitoring about 250+ devices (soon to add about 50 more) with 3 admins all connected at the same time and while it does lag a bit during network scans, it's not unusable for us by any means. Are there any specifics around when Spiceworks is too slow (ie. during a network scan is unbearable but other than that it's alright)? Gonefishing, No discernible pattern to the slowness. It's just a general speed malaise we've had for months, now.
A full list of WhatsUp Golds' features and capabilities can be found on their website below. They provide a 30 day free trial to test the software in your environment and Official Site: 30 Day Free DOWNLOAD: 4. ManageEngine OpManager OpManager and their ServiceDesk Plus solution is another great alternative to Spiceworks, as you not only have the flexbility of monitoring devices and computers on your network, but like Solarwinds NPM, they offer a Tech Support/Help Desk software solution as well. OpManager is competitively priced and has quite a few bells and whistles right out of the box. Ranging from IP Address Management to Fault Management, they have a full array of options to keep your network and servers in check. On the other hand, if your looking for a IT Help Desk or Support software, than they have their ServiceDesk Plus package which can be either On-premises or hosted in their Cloud. This provides not only help desk features and tracking, but also Software assest management, Purchase/Contract management and Hardware discovery.
Embrace a Spiceworks alternative that provides everything you need to help your customers A trendy software application may have thousands of customers, but does it offer what your organization needs? Are you looking for a Spiceworks alternative? A Spiceworks alternative solution should have the flexibility and features to make your transition smooth without losing any coverage or functionality. Zendesk is that ideal option. The details Zendesk customer support software is an easy to use, cloud-based solution for tracking, prioritizing, and solving customer support tickets. With features like web widgets, pre-defined ticket responses, and customer search history, Zendesk gives customers faster support on their preferred channels at the moment they need it. Support is intuitive where everything you need lives in a single, dynamic help desk interface, so it's easy to be productive and manage customer interactions. Support is a help desk solution that delivers the best alternative to Spiceworks with robust features that include: Flexible ticket management with automated workflow Omnichannel support that includes email, web, phone, chat, social media, and SMS on any device Mobile support for iPhone, iPad, and Android apps Powerful real-time reporting and advanced analytics dashboard for network management Open API enabling seamless integration into your business Zendesk is a smart alternative for companies looking to transition from Spiceworks.
Cloud based monitoring service LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today. freemium $15. 0 / Monthly (Ticket) TeamSupport specializes in customer support software for B2B. Improve your company's customer service while reducing costs. Learn more about our software here. ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems. Alerting and On-Call Management for Dev&Ops Teams External sources with reviews and comparisons of Spiceworks Best Free Asset Tracking Software The type of tracking sets this service apart from the others in this guide: It doesn't support scannable barcodes or RFID tags. Instead, users will have to manually enter data or upload spreadsheets. One feature allows users to scan their subnets for all hardware with an IP address, letting them automatically add computers,... Read all Spiceworks reviews → Was this Spiceworks alternatives list helpful?